Return & Refund

I. Return policy

1. Refund conditions:

Cancellation period: within 24 hours after payment has been processed or if your order is in the process of being dispatched by courier, we are usually unable to cancel or update your order details after Goods have been ordered.

Returned items must be in new, unused, unwashed, undamaged and unaltered condition, with tags and hygiene stickers (if applicable) intact.

Please provide photos and videos showing your order status (without photos and videos, returns will not be processed).

2. Non-returnable items:

The following items cannot be returned or exchanged:

Shoulder bags, custom product sunglasses, and any other items noted as not eligible for returns or exchanges on the product page.

3. Check the quality of returned goods:

– When a returned item arrives at our warehouse, we will inspect and/or test it to ensure it is eligible for return and meets the applicable return requirements listed above. If the returned item is not eligible for return or does not meet the return requirements listed above, we will reject the return and refuse to issue a refund money or credit.

– If the return is refused, we will ship the item back to you at the correct address specified in the original order and will deduct the return shipping fee from the refund amount of the item(s). other. are returned in the same order.

– In certain circumstances, we reserve the right, at our sole discretion, to issue a refund for a refused return, rather than resend it to you.

II. Refund policy:

1. Refund time:

– In the unfortunate event that a damaged, defective or incorrect item is delivered to you, the customer has 30 days from the date of delivery to return the product for a full refund or exchange. Unfortunately, we cannot offer you a refund or exchange if 30 days have passed since your purchase.

– For products returned under this Return Policy and that pass our quality checks, refunds will be processed within 7 business days after we receive the return package your. Refunds will be sent to the original payment method you paid with.

2. Refund method:

We will notify you when we receive and inspect your return and let you know whether a refund has been approved.

Keep in mind that it may take some time for your bank or credit card company to process and send the refund.

Once your refund is approved by us, all responsibility rests with your bank.

If you do not wish to receive the product due to changes in personal needs, we will deduct shipping costs directly from your refund.

3. Late or missing refunds:

In case you have not received your refund, please check your bank account again then contact your credit company, it may take some time before your refund is posted official.

4. Contact us:

If you have any questions about our policies, please contact us at support@badliar.store.